Terms & Conditions

1. Introduction

Welcome to Velvet & Garnet. By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

2. Business Information

This website is operated by LIFE LIVE E.S.P.J., based in Palma de Mallorca, Spain.

The brand Velvet & Garnet offers jewellery and accessories for customers within the European Union.

3. Products

We make every effort to ensure that product descriptions, images and prices are accurate.

Because colours may appear differently depending on individual screen settings, slight variations between the images displayed on the website and the actual product may occur.

4. Prices

All prices displayed on this website are shown in Euro (€).

Applicable taxes, where required, are included in accordance with current legislation.

Shipping costs are calculated separately during checkout.

5. Orders

After placing an order, you will receive an order confirmation by email.

Velvet & Garnet reserves the right to refuse or cancel any order where fraud, pricing errors or technical issues are identified.

6. Payments

Payments are processed through secure payment providers. Velvet & Garnet does not store customers’ payment card information.

7. Shipping

Orders are processed and dispatched according to the Shipping Policy available on this website.

Estimated delivery times are provided for guidance only and are not guaranteed.

8. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy, which forms an integral part of these Terms & Conditions.

9. Intellectual Property

All content published on this website, including text, graphics, logos, photographs and design elements, is the property of Velvet & Garnet or used under licence.

No content may be copied, reproduced or distributed without prior written permission.

10. Limitation of Liability

Velvet & Garnet shall not be liable for indirect or consequential damages arising from the use of this website or from delays caused by circumstances beyond our reasonable control.

11. Privacy

The collection and processing of personal information is governed by our Privacy Policy.

12. Applicable Law

These Terms & Conditions shall be governed by the applicable laws of Spain and, where applicable, the consumer protection legislation of the European Union.

13. Contact

For any questions regarding these Terms & Conditions, please contact us through the Contact page available on this website.