Contact Us

We’re Here to Help

At Velvet & Garnet, we believe that excellent customer service is just as important as the jewellery we offer.

If you have any questions about a product, an order, shipping or anything else, our customer support team will be happy to assist you.

Customer Support

You can contact us using the contact form available on our website or through our live customer support chat.

We aim to reply to all enquiries as quickly as possible during our business hours.

Business Information

Brand: Velvet & Garnet

Operated by: LIFE LIVE E.S.P.J.

Location: Palma de Mallorca, Spain

Sales Area: European Union

Customer Service Hours

• Monday – Friday: 09:00 – 18:00 (CET)
• Saturday: 09:00 – 13:00 (CET)
• Sunday & Public Holidays: Closed

Need Assistance?

If your enquiry concerns an existing order, please include your order number so we can assist you more efficiently.

Our goal is to provide a fast, professional and friendly shopping experience for every customer.