Shipping Policy

Shipping Information

Velvet & Garnet currently ships to customers within the European Union.

All orders are carefully prepared, inspected and securely packaged before dispatch to ensure that every item arrives in excellent condition.

Processing Time

Orders are generally prepared within 1–2 business days after payment has been successfully received.

During busy periods or promotional events, preparation may require a little additional time.

Estimated Delivery Times

• European Union: 3–7 business days depending on the shipping service selected.

Delivery times are estimates and may vary depending on the destination, courier and local circumstances beyond our control.

Order Tracking

Whenever available, tracking information will be provided after your order has been dispatched, allowing you to monitor the delivery status.

Shipping Costs

Shipping costs are calculated during checkout and depend on the destination country and the delivery option selected.

Any applicable shipping charges are clearly displayed before completing your purchase.

Delivery Address

Please ensure that the shipping address provided during checkout is complete and accurate.

Velvet & Garnet cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Damaged Parcels

If your parcel arrives visibly damaged, please contact our customer support as soon as possible and, where possible, include photographs of both the parcel and the product so that we can investigate and assist you promptly.