Privacy Policy

This Privacy Policy explains how Velvet & Garnet collects, uses and protects your personal information when you visit our website or place an order.

Who We Are

Velvet & Garnet is operated by LIFE LIVE E.S.P.J., based in Palma de Mallorca, Spain.

If you have any questions regarding this Privacy Policy, please contact us through the Contact page available on our website.

Information We Collect

Depending on how you use our website, we may collect the following information:

Name and surname.
Billing and shipping address.
Email address.
Order information.
Payment status (payment details are processed securely by our payment providers and are never stored on our servers).
Technical information such as IP address, browser type and device information.

How We Use Your Information

Your information is used only for purposes related to the operation of our online store, including:

Processing and delivering your orders.
Providing customer support.
Complying with legal obligations.
Preventing fraud and improving website security.
Improving the performance and functionality of our website.

Cookies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Detailed information about cookies is available in our Cookie Policy.

Data Sharing

We share personal information only with trusted service providers when necessary to process orders or operate our business, including payment processors, shipping companies and website hosting providers.

We never sell personal data to third parties.

Data Retention

Personal information is retained only for as long as necessary to fulfil legal, accounting and operational obligations.

Your Rights

Where applicable under data protection legislation, you may request access to your personal information, request correction or deletion of your data, object to certain processing activities or request data portability.

Security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

If you have questions regarding this Privacy Policy, please contact us through the Contact page available on this website.